Happy New Year! I bet you have big plans for 2021, but do you have a way to share those plans? What about the accomplishment you’re most proud of from...

Attendance doesn't equal attentiveness.

Surely it's something you've realized in the current work from home environment. Logging into meetings doesn'...

Happy holiday week! With any luck you’ll have fewer reasons to log onto virtual meetings this week, but that doesn’t mean your conversations should st...

Watching Seahawks practice is part of job, and something I look forward to throughout the season. It’s not as glamorous as watching a game but it does...

I quote National Lampoons Christmas Vacation way too much this time of year. I mean, how could you resist a classic exchange like this:

“Why is the c...

What do you bring to conversations? Joy? Optimism? Thoughtfulness? Pessimism? Anger? 

Maybe you haven't stopped to think about it, but your conversat...

I’m here if you need me.

You know you can reach out anytime.

Let me know how I can help.

We’ve all said things like this with the very best intenti...

There are a number of conversation skills that impact your ability to be an effective communicator.

Controlling your emotions is one of those skills....

Conversations rarely have all or nothing results, particularly when we’re talking about small talk.

Each exchange gets you a little closer to buildin...

I intended to write this in January 2020. That’s when I originally gathered the interviews inside the Seahawks locker room. Had the Hawks won one more...