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I'M ONE TO TALK

Our Blog Posts will help you reach your full potential in becoming a confident conversationalist. New topics each week.

Communicating With Remote Teams: Ask focused questions

"How are you?" 

In "normal" times it's the appropriate thing to say when starting a conversation and part of the script we follow by default. 

These days, that question is asked with sincerity and best intentions, but I'm willing to wager the answers fall short of expectations. 

If you really want people to open up, share their story and reveal personal details you have to ask a more focused question. 

"How are you?" is the equivalent of me, a sports broadcaster, striking up a conversation with a player by saying, "Tell me about the game." I fully expect the athlete to look at me, shrug and then say, "What part of the game do you want me to tell you about? The beginning, the middle, the end, the role I played, the effort of my teammates, the adjustments we made because of the opponent?"

(If he or she doesn't do that, they're being far too polite, because that is a terribly unprepared way for a reporter to start a conversation with an athlete.)

Open-ended...

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The Truth About “Team Wins”

High performing teams need separation and silos – in moderation.

Here’s the thing about team wins – they’re a result of different people and different groups of people executing their expertise. Maybe it’s the offense delivering five home runs to back a great pitching performance. It could be the defense coming up with a big stop after the offense rallied to score late. Then there’s the 18 points scored by the reserve off the bench after the starter got hurt in the first half.

In sports we recognize there are different positions, skill sets and expertise. In business we’re quick to call them silos and even quicker to try and eliminate them.

Here are few reasons silos form in locker rooms:

Function/purpose. Your role determines the people you talk to most. For example: Position groups in football versus the departments in your office. If you work in payroll you spend more time talking to people in payroll by function of your...

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