Stop comparing virtual interactions to real-life, in-person conversations. They’re not the same thing.

Video conferencing, virtual happy hours and on...

If you’re measuring the effectiveness of your communication in time instead of understanding you’re not actually communicating. You’re talking to hear...

A quick scan of Steve Singh’s biography tells you all you really need to know about the Managing Director at Madrona Venture Group. It’s not his exper...

Were you one of the record-number of people who tuned into the virtual NFL Draft?

Were you also among the group of viewers who enjoyed seeing coaches...

Audience participation requires prompting. 

It's not enough to encourage your remote team to "weigh in with questions" or "let me know what you think...

Small talk isn’t just about being polite or finding something to say before a meeting starts. It’s the beginning of conversation that could unlock cre...

Better communication shouldn't be interpreted as longer emails or more meetings. 

Be careful about extolling the values of "over-communication" with ...

Functionality over cleverness today.

It’s important to stay in touch with people. You need things to talk about. There are only so many conversations...

Another WFH truth:

Your colleagues and team members have never been able to read your mind, but now they can't even read your facial expression, tone...

We’re going into week four of zero live sports on TV and my husband has decided the new go-to background TV programing is Food Network. Apparently me ...

"How are you?" 

In "normal" times it's the appropriate thing to say when starting a conversation and part of the script we follow by default. 

These...

What happens if you don't have any answers as a leader? 

What happens if there's no playbook that outlines the next right steps?

What do you if you ...